What you’ll learn

When you complete this course, you will have learnt how to the following effectively:

• Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers
• Monitor and troubleshoot client performance and connectivity
• Identify and resolve issues related to access of resources and messages
• Monitor and troubleshoot mail flow
• Monitor and troubleshoot Mailbox servers
• Monitor and troubleshoot external and additional services
• Identify trends in a messaging system.

For more information, or to book a place, please call us on +44 (0) 117 230 9689, start a LiveChat or email us at info@retendotraining.com.

How it works

Gain more knowledge. Develop new skills.

We apply the GEAR methodology to our training so that you retain more knowledge, develop new skills and become more effective.

• (G)ATHER –live instructor-led classes, delivered online
• (E)XPAND: self-paced work using e-Learning, reference books or e-reference materials
• (A)PPLY: practice what you have learnt at your own pace using scenario exercises and virtual labs
• (R)ECEIVE FEEDBACK: student assessments, instructor reporting, explanations, and guidance

Live instructor-led classes

Our instructor-led courses do not require a physical classroom. Instead highly interactive, live, synchronous sessions are delivered online by a Microsoft Certified Trainer. Each session is delivered through a virtual classroom using Microsoft Live Meeting. You will both see and hear the instructor and also be able to speak with other students. Retendo provides each delegate with a free headset and microphone in order to make chatting easy.

Each live instructor class lasts a maximum of two hours. They are highly interactive: you will learn theories, see live technology demonstrations, carry out group and individual tasks and participate in quizzes and polls. The learning is broken down into short sections, and with your student kit to hand, you can concentrate on participating in the class rather than taking notes.

Self-paced work

After each instructor session, you will need to complete an hour of self paced study. We will provide you with Microsoft Premier e-Learning material. Microsoft Premier e-Learning is high quality electronic material which includes animations, assessments and hands-on interactive learning. You access the materials by using the voucher code contained in the student kit which you redeem on the Microsoft elearning web site. This self paced work will build upon the knowledge you learned with the instructor.

Practical sessions

Our practical exercises are accessed via the internet. You will be using live systems which are hosted in a virtual environment, so you can learn without affecting your own systems. The exercises take you through real world scenarios. You will have ninety-day access to this environment so you can practice as many times as you like before you apply what you’ve learnt in the real world.

Assessment and feedback

Before moving onto the next module in your course, you will be asked by your instructor to complete a short practice test and allows the instructor to see how you’re getting on. The instructor will then give you feedback on the results and help you understand any Lessons on which you need further support.

You can ask you instructor a question, or get involved in a discussion, at any time via your class portal.

For more information, or to book a place, please call us on +44 (0) 117 230 9689, start a LiveChat or email us at info@retendotraining.com.

Course Outline

Module 1.1: Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

Lessons:

• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers

Lab: Introduction to Exchange Server Monitoring and Troubleshooting

• Developing a Monitoring and Troubleshooting Process

After completing this unit, students will be able to:

• Describe how this unit provides the basis for the information to be presented in the other units in the workshop
• Describe what MOM is.
• Provide an example of efficient troubleshooting logic for Exchange Server 2007.
• Explain how to monitor Exchange Servers using MOM.

Module 1.2: Monitoring and Troubleshooting Client Performance, Connectivity and Access to Resources and Messages

After completing this unit, students will be able monitor and troubleshoot mail flow and they will be able to troubleshoot access to resources and messages.

Lessons:

• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues
• Troubleshooting an Outlook Web Access Issue

Lab: Monitoring and Troubleshooting Client Performance and Connectivity

• Monitoring Client Connectivity
• Troubleshooting AutoDiscover Issues
• Troubleshooting a Client Access Server Issue

Lab: Troubleshooting Access to Messaging Contents

• Troubleshooting a Public Folder Access Issue
• Troubleshooting a Calendaring Issue

After completing this unit, students will be able to:

• Identify tools for monitoring client performance and connectivity.
• Describe the process for troubleshooting MAPI clients.
• Describe the process for troubleshooting Client Access server clients.
• Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.
• Identify the cause for an Autodiscover issue and resolve the issue.
• Identify the cause for a remote client connectivity issue and resolve the issue.
• Describe how public folder access works.
• Describe how calendaring works.
• Explain the process for troubleshooting client access server issues.

Module 2.1: Monitoring and Troubleshooting Mail Flow and Mailbox Servers

After completing this unit, students will be able to monitor and troubleshoot mail flow and they will be able to monitor and troubleshoot mailbox servers.

Lessons:

• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow
• Tools for Monitoring and Troubleshooting Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance Issues

Lab: Monitoring and Troubleshooting Mail Flow

• Configuring MOM to Monitor Message Flow
• Troubleshooting Internet E-Mail Delivery
• Troubleshooting Spam Filtering
• Troubleshooting Outbound Internet E-mail Delivery

Lab: Monitoring and Troubleshooting Mailbox Servers

• Configuring the monitoring of Mailbox servers
• Troubleshooting a Mailbox Logon Issue
• Troubleshooting a Hard Disk Failure
• Troubleshooting a Mailbox Database Mounting Issue

After completing this unit, students will be able to:

• Identify tools for monitoring mail flow.
• Describe how to troubleshoot message transport using Exchange Server 2007 tools.
• Describe the process for troubleshooting internal mail flow.
• Describe the process for troubleshooting external mail flow.
• Configure Microsoft Operations Manager (MOM) to monitor message flow.
• Identify and resolve the reason that messages are not being delivered to and from the Internet.
• Identify and resolve the cause for spam filters blocking messages.
• Identify the tools for monitoring Exchange Mailbox servers.
• Implement a process for troubleshooting Exchange Mailbox servers.
• Describe the guidelines for resolving performance issues for Exchange Server roles.
• Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers.
• Identify the cause for users not being able to log on to their mailboxes and resolve the issue.
• Identify the reasons why a mailbox store cannot be mounted and resolve the issue.
• Identify the reasons why a user cannot access a message and resolve the issue.

Module 2.2: Monitoring and Troubleshooting External & Additional Services, and Identifying Trends in a Messaging System

After completing this unit, students will be able to monitor and troubleshoot external and additional services. Students will also be able to identify and address trends in a messaging system.

Lessons:

• Discussion: External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Monitoring External Services with MOM 2005
• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends

Lab: Monitoring and Troubleshooting External and Additional Services

• Configuring the Monitoring of External Services
• Troubleshooting an External Services Dependency for Exchange Server 2007
• Discussion: Impact of External and Additional Services on Exchange Environments

Lab: Identifying Trends in a Messaging System

• Evaluating Messaging Reports
• Recommending Configuration Changes

After completing this unit, students will be able to:

• Identify external and additional services that Exchange Server 2007 requires.
• Identify external services required for Unified Messaging in Exchange Server 2007.
• Identify the MOM 2005 tools for monitoring external services.
• Configure monitoring for external services required for Exchange Server 2007.
• Identify why Exchange Server 2007 services failed to start and resolve the issue.
• Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures.
• Describe tools for identifying trends in a messaging system.
• Describe the monitoring reports available with the Exchange Server 2007 Management Pack.
• Apply considerations for identifying and addressing trends.
• Analyze monitoring reports to identify trends.
• Create proposals for addressing identified trends

For more information, or to book a place, please call us on +44 (0) 117 230 9689, start a LiveChat or email us at info@retendotraining.com.

Getting Certified

This course will help you prepare for Exam 70-236 Microsoft Certified Technology Specialist in Exchange Server 2007, Configuring.

You will also need to attend the following courses:

• Course 5047 - Introduction to Installing and Managing Microsoft Exchange Server 2007
• Course 5049 - Managing and Messaging Security using Microsoft Exchange Server 2007
• Course 5050 - Recovering Messaging Servers and Databases using Microsoft Exchange Server 2007

For more information, or to book a place, please call us on +44 (0) 117 230 9689, start a LiveChat or email us at info@retendotraining.com.

Is This Course Right For You?

The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

It is very important that you come on this course fully prepared. If you have all of these prerequisite skills you will spend the time learning essential skills in Microsoft technologies. If you are not fully prepared, you are highly likely to struggle during the course.

By fully prepared, we mean that you know how to do the following at the very least:

• Fundamental knowledge of network technologies including DNS and firewall technologies
• Experience administering Exchange Server 2007
• Experience with the Windows Server 2003 operating system
• Experience with Active Directory directory service in Windows Server 2003
• Experience with managing backup and restore on Windows Servers
• Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator
• Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

For more information, or to book a place, please call us on +44 (0) 117 230 9689, start a LiveChat or email us at info@retendotraining.com.

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